Terms & Conditions

Last updated: 08-09-2026

1. General Information

PrimeDrive Car Rental, located at González Gallo 58, San Antonio Tlayacapan, Chapala, Jalisco, C.P. 45922, Mexico, is a company dedicated to the rental of vehicles without a driver, committed to offering a safe, efficient, and transparent experience to all its customers.

Use of our services implies express acceptance of these Terms and Conditions. Any person who contracts our services (hereinafter, "the Customer") agrees to be legally bound by them.

2. Rental Requirements

• Be at least 21 years old. Drivers under this age will be subject to an additional young-driver fee.
• Hold and physically present a valid driver's license (national or international).
• Physically present a valid official ID.
• Have a credit card in the name of the reservation holder, with sufficient funds to cover the deductible hold corresponding to the rented vehicle.
• The reservation payment and the security deposit may be charged and held on different debit or credit cards, provided they are in the name of the Reservation Holder.

3. Reservation and Payment

• The Customer must pay 100% of the rental price, which includes full-coverage insurance, before using the vehicle.
• Payment may be made online or at the point of delivery. However, the deductible hold must be placed exclusively on a credit card at the time the vehicle is received.
• The hold will be released once the vehicle is returned without damage, except for damage resulting from normal use in accordance with the manufacturer's manual.
• The release may take up to 10 business days depending on bank policies. Due to banking regulations, the refund will be reflected with a difference of $1.00 MXN.

4. Cancellation Policy

• Cancellations more than 7 days in advance: no penalty.
• Cancellations between 7 and 4 days before the reservation: 25% penalty of the total prepaid amount.
• Cancellations between 3 days and 1 day before the reservation: 50% penalty of the total prepaid amount.
• Last-minute cancellations or "No Show": 80% penalty of the prepayment.

At PrimeDrive, we understand that unforeseen circumstances can arise. We always recommend contacting us as soon as possible to protect your reservation.

5. Vehicle Use Conditions

Use of the vehicle is limited to national territory (Mexico), and driving outside the country's borders is strictly prohibited. If this occurs, the vehicle will be reported as stolen to the corresponding authorities.

The Customer must:

• Drive in accordance with the law, avoiding dirt tracks, unpaved roads, races, or competitions.
• Report any traffic violations or fines, which must be covered by the Customer. PrimeDrive may withhold the corresponding amount from the security deposit if they are not reported in a timely manner.
• Not use the vehicle as a taxi or for subleasing.
• Not allow anyone not authorized in the contract to drive.
• Take care of the vehicle's interior, rims, tires, and electrical equipment, as the insurance does not cover damage to these areas and such damage will be covered from the security deposit.
• If the vehicle is returned with stains, spilled liquids, or dirt beyond normal use in the interior, a cleaning fee of up to $1,000.00 MXN will be charged.

6. Insurance Responsibilities and Limitations

The full-coverage insurance does not cover:

• Theft of auto parts.
• Damage from negligent driving or driving on unauthorized roads.
• Damage to the vehicle's interior, rims, tires, or electrical components.
• Driving under the influence of alcohol or drugs.
• Damage caused by an unregistered driver.

The following are also not covered:

• Fines, towing, or impound-lot expenses.
• Lost days of commercial use and vehicle service due to detention. In these cases, the following penalty schedule will apply in addition to towing and impound costs:

7. Additional Conditions

• Roadside assistance: Provided through the insurance company. In simple cases within the local area and during business hours, PrimeDrive may provide direct support (e.g., jump-start).
• Flight or arrival delays: We appreciate you sharing your flight number and notifying us as soon as possible so we can honor your reservation and prepaid conditions.
• Delivery and return: Can be arranged at your home or the airport, including weekends, under agreed security conditions. These may be subject to an additional home-delivery charge indicated in the contract, limited to the area between Chapala and San Juan Cosalá.
• Late return: A grace period of up to 1 hour will be allowed with prior notice. Otherwise, a renewal at the current rate will apply.
• Fuel prepayment: For your convenience, you may prepay the fuel tank at a special rate.
• Foreign currency payments: The exchange rate will be determined according to the payment date or with a special counter rate. Only USD or CAD cash is accepted.

8. Changes and Extensions

In the event of an extension of the rental period, PrimeDrive commits to offering a similar vehicle if the original is not available, provided a vehicle is available. Rates will be subject to availability and current conditions. The Customer agrees to notify PrimeDrive at least 48 hours before the end of the reservation so the extension can be scheduled and vehicle availability confirmed.

Reservations with promotional rates or discounts are non-refundable, unless expressly indicated in the published promotion.

9. In Case of Theft or Accident

The Customer must:

1. Call 911 and file a report with the authorities.
2. Contact the insurance company using the information provided at the start of the rental.
3. Notify PrimeDrive within 12 hours immediately following the incident.
4. Fully cooperate with the insurance adjuster as well as the corresponding authorities.

10. Jurisdiction

Any dispute arising from this contract will be submitted to the jurisdiction of the competent courts of the State of Jalisco, Mexico, expressly waiving any other forum that may correspond by reason of present or future domicile.

11. Our Commitment

At PrimeDrive Car Rental, beyond meeting legal standards, we are driven by a commitment to excellence in customer service. Every clause described here is designed to protect your experience and give you peace of mind throughout your journey. We know your time and safety are invaluable, and we are here to support you every kilometer of the way.