Straight answers about insurance, payments, deposits, and driving around Lake Chapala — in plain English. Still unsure? Ask our assistant or message us on WhatsApp.
At PrimeDrive, online bookings are available from 9:00 AM to 5:00 PM (local time), matching our office hours.
✈️ Flying in late or outside business hours?
No problem — we can accommodate you with prior coordination.
📞 Contact us in advance to schedule your reservation directly with our team and ensure your vehicle is ready when you arrive.
📲 Send us a WhatsApp if you prefer.
(After-hours reservations are subject to confirmation and availability.)
Our main office is located in San Antonio Tlayacapan, just minutes from Ajijic, in Chapala, Jalisco. We're open Monday to Friday, from 09:00 hrs to 17:00 hrs. On Saturdays and Sundays, vehicle pickup or drop-off is available with a confirmed reservation. We also offer delivery and pickup service to homes, hotels, or the airport, subject to availability.
Yes, we offer an after-hours return option with prior coordination. Specific conditions apply and will be explained at the time of delivery.
At PrimeDrive, we make your experience simple and convenient.
We accept credit cards, debit cards, bank transfers, and cash in MXN or USD.
You'll also get a special exchange rate for online reservations and in-person payments.
Plus, you can book and pay directly through our website quickly and securely!
Our rates include:
Yes! We offer baby car seats. Just ask for availability when booking your car.
Yes, you can make changes with no penalty as long as it's at least 72 hours before your scheduled reservation. If something unexpected comes up, don't worry — at PrimeDrive we understand life happens. Just reach out to us and we'll help you through the process.
At PrimeDrive, we understand that unexpected situations can arise. That's why we always recommend contacting us as soon as possible to protect your reservation.
If you plan to travel to Mexico City, please let us know.
Mexico City has driving restrictions due to environmental regulations (Hoy No Circula), and we want to make sure your rental experience goes smoothly.
Driving is permitted in the rest of the Mexican Republic.
Yes, we offer special rates for long-term rentals.
Whether you're staying for several weeks or months, we'll tailor a plan that fits your needs and budget. Contact us for a personalized quote — and start saving the longer you rent!
At PrimeDrive, we require a security deposit at the time of rental. This deposit is not an extra charge — it's a standard industry practice that protects both you and our vehicle.
Your money is safe: the deposit is released immediately at the end of your rental if there are no incidents.
Full protection: it covers possible accidental damage or setbacks, so your experience stays worry-free.
Transparency: your trust matters — we clearly explain how it works and how much is held.
At PrimeDrive Car Rental, vehicle pick-up and return take place at our Main Office in Ajijic.
For your convenience, we offer a private transfer service between Guadalajara International Airport (GDL) and Ajijic.
✈️ Airport ➝ Ajijic Transfer: if your flight arrives in Guadalajara, we can arrange transportation from the airport to our Ajijic office so you can begin your rental comfortably and stress-free. Service fee: $500 MXN per transfer (per vehicle, not per person).
🚗 Ajijic ➝ Airport Transfer: at the end of your rental, we can also take you from our Ajijic office to Guadalajara International Airport (GDL). Service fee: $500 MXN per transfer (per vehicle, not per person).
📋 What do we need to schedule your transfer? Once your reservation is confirmed, please contact our team and provide: flight number, arrival or departure time, number of passengers, and amount of luggage.
Service subject to availability and prior confirmation. We recommend requesting your transfer in advance to ensure proper scheduling.
To rent a vehicle, you'll need: